Learn: extended warranty claims, with real data
Guides for service advisors and shop owners, built on recorded and transcribed approval calls between repair shops and extended warranty companies.
What Extended Warranty Adjusters Ask on Approval Calls
We went back through our recorded warranty approval calls and counted what adjusters actually request: VIN on 71% of calls, authorization number on 65%, labor time on 43%. Here is the full list, and what to prepare before you dial.
How Long Do Extended Warranty Approval Calls Take?
Measured across our recorded calls between repair shops and extended warranty companies: median 7 minutes, a quarter over 15 minutes, the longest 66. Where the time goes and what actually shortens the call.
The 3 Cs of Warranty Claims: Complaint, Cause, Correction
Every warranty claim is built on three statements. What the 3 Cs are, the mistakes that stall approvals, and why adjusters push back on vague claims.